2/21/2024 0 Comments True blue cockatooIn the occurrence of a faulty item please report it to us within 48 hours of receiving your order. Return postage will be at the buyers expense unless stated otherwise. Unfortunately, there is no refund, exchange, or cancellation available on custom, made to order and special order items.Īll return requests must be raised within 14 days of the date you received your order, please check the exclusions list to see if your item is eligible, and then see the below articles for the returns process for change of mind, or faulty/damaged returns. Returned items must be in their original packaging and condition, with all hardware, fixtures and accessories, and must not be used or altered in any way. This amount will cover the reasonable costs of ordering stock in for you, as ordered items unfortunately cannot be returned to the manufacturer. Please note: a restocking fee of 30% will be applicable on change of mind returns for bulky items. If you are unhappy with the product you have purchased (exclusions apply) you may return the item(s) and are entitled to a full refund, minus shipping, handling charges, and insurance costs, from and to The Banyan Tree, within 14 days. We hope you love your Banyan Tree purchase, however, we understand if you change your mind when it arrives or if the piece doesn't quite fit as you hoped! We will strive to deliver your items within the specified timeframe, however please note that lead times are an estimate only and they may change due to circumstances beyond our control. An order confirmation will be sent to your email immediately after you place your order, and you will be further advised within 2-5 business days on an estimated time of arrival for your item(s). Lead times can vary depending on the item, from as little as 1 week or as long as 16 weeks depending on manufacturing and shipping times. Pick up from our Camberwell Showroom is always an option, and it’s free! Customer pickups on large pieces are done so at the bearer's responsibility and damage claims will not be accepted. *In the occurrence of a faulty item please report it to us within 48 hours of receiving the item. The Banyan Tree is not liable for theft, damages or loss resulting from your goods being left unattended. Note: Authority to leave goods unattended will void all transit insurance claims. If for any reason you cannot be present to accept delivery or if you wish for goods to be left in a safe place unattended, you must clearly make note of this when placing your order. We want to ensure your goods arrive safely and with the least chance of damage, so in most cases we will use specialised furniture couriers which may come at a higher price. PLEASE NOTE THIS IS FOR FULL PRICE ITEMS ONLY.įor sale items, we will contact you directly and provide a quote at competitive prices, however this only applies to metro areas within Australia. $70 for all framed prints, canvases, mirrors and larger pieces.$15 for all homewares and smaller items,.Flat Rates: We offer the following flat shipping rates:.Free Delivery for specific collections only, such as Ethnicraft.Contactless Click & Collect available in our Camberwell Showroom (Victoria) for ALL items, free.Please note that rubbish removal, assembly, placement or unpacking of goods are not included in your shipping quote unless stated otherwise. D eliveries are ONLY door to door and not brought into the premise unless stated otherwise. The Banyan Tree requires a street address for all deliveries, unfortunately we do not deliver to PO boxes.
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